Executive Summary
Cognify Solution values client satisfaction and operates on fair milestone billing practices. This policy outlines clear refund eligibility and cancellation workflows.
Overview & Fair Business Commitment
At Cognify Solution (Hanjer Nagar, Andheri East, Mumbai, Maharashtra 400093), we dedicate top engineering resources, strategy, and architecture to every project. Because our work involves custom labor and skilled engineering hours, refunds are managed according to transparent milestone criteria.
Project Cancellation Terms
Clients may request project cancellation under the following conditions:
- Pre-Kickoff Cancellation: Written cancellation within 48 hours of contract signing and prior to project initiation qualifies for a full refund of the deposit, minus a 5% administrative payment processing fee.
- Post-Initiation Cancellation: Once project discovery, design wireframing, or sprint architecture has commenced, the initial advance deposit is non-refundable to cover resource allocation and labor spent.
Refund Eligibility by Service Category
| Service Type | Refund Eligibility |
|---|---|
| Custom Software / Web / App Dev | Completed & approved milestones are non-refundable. Payments for unstarted future milestones will be refunded. |
| Monthly Retainers / Digital Marketing | Requires 30 days written notice. Fees for the active billing cycle are non-refundable. |
| Domains, SSL & Server Upgrades | 100% Non-refundable once provisioned with third-party vendors. |
Refund Processing Procedure & Timelines
- Submit a written cancellation and refund request to support@cognifysolution.com detailing invoice number and project title.
- Our finance committee will audit work completed vs. payments received within 5-7 business days.
- Approved refunds will be processed via original payment mode (Bank Transfer / Razorpay / Card) within 10 to 14 business days.
Non-Refundable Scenarios
Refunds will not be issued if:
- The client abandons the project or fails to respond for more than 30 consecutive calendar days.
- The client breaches NDA, Terms & Conditions, or intellectual property guidelines.
- Project delays are caused by client failure to provide content, credentials, or timely approvals.
Policy Frequently Asked Questions
Once approved, refunds are credited to the original payment source within 10-14 business days.
Need Further Assistance or Clarification?
Our corporate legal and client advisory team at Cognify Solution is here to assist you with any inquiries regarding our operational agreements.