Refund & Cancellation Policy

Effective Date:27 June 2026

At Cognify Solution Pvt. Ltd., we strive to deliver high-quality digital solutions and maintain complete transparency with our clients. This Refund & Cancellation Policy outlines the terms governing project cancellations and refunds.

Project Cancellation

Clients may request cancellation of a project by submitting a written request via email.

Cancellation before project commencement may be eligible for a partial refund after deducting administrative and consultation charges.
Once the project has commenced, advance payments are generally non-refundable due to the allocation of resources, planning, and development efforts.
If the project is cancelled after substantial work has been completed, payment will be due for the work performed up to the cancellation date.

Refund Policy

As our services involve custom software development, website design, digital marketing, and other digital services, refunds are evaluated on a case-by-case basis.

Refunds may be considered only if:

The project has not yet started.
We are unable to deliver the agreed services due to reasons solely attributable to Cognify Solution Pvt. Ltd.

Refunds will not be provided for:

Change of mind after project initiation.
Delays caused by the client.
Completed milestones or delivered work.
Digital products, source code, design files, or completed services.
Third-party expenses such as domain registration, hosting, SSL certificates, software licenses, APIs, advertising budgets, or other external services.

Payment Disputes

Clients are encouraged to contact us directly before initiating any payment dispute. We are committed to resolving concerns promptly and professionally.

Contact

Cognify Solution Pvt. Ltd.

Email: cognifysolution@gmail.com

Phone: +91 88393 74992

Website: https://cognifysolution.com